Shipping Information

Please notice that your order will be processed during our working days, from Monday to Friday. Shipping will be processed within 3 working days after the payment is received. Delay on shipping might occur during public holidays.

For Jakarta customers, you will have 2 options delivery: JNE & Go-jek. If you purchase our Textile Products only (table runners or cushion covers), we recommend you use JNE services. All products sent by JNE will be calculated by the weight. The fare will be stated in the system. If you purchase any of our Home Decoration Products, teacups or cushion insert, you will be automatically combined your shipping using Go-Jek (flat rate 50.000 all Jakarta area).

For Outside Jakarta customers, you will have 2 options delivery: JNE & SiCepat. If you purchase our Textile Products only (table runners or cushion covers), we recommend you use JNE services. All products sent by JNE will be calculated by the weight. The fare will be stated in the system. If you purchase any of our Home Decoration Products, teacups or cushion insert, you will be automatically combined your shipping using SiCepat.

There will be some products available only at our stockist - Medan. You still can purchase it. Please allow 7 working days for shipping.

We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.

If your order is returned to us by the courier, you are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions. If there are any shipping errors coming from Casavarna, we guarantee that we will give free shipping to you.